If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Livemarto website. Return requests must be raised within 14 days For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable
to switch on)
2. Delivered product is incomplete (i.e. has missing items and/or accessories).
3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4. Delivered product is does not match product description or picture (i.e product not as
5. Delivered product does not fit. (i.e. size is unsuitable)
You are entitled to cancel your order within 14 days without giving any reason for doing so. The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail [email protected] We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
● The goods were purchased in the last 30 days
● The goods are in the original packaging
The following goods cannot be returned:
● The supply of goods made to your specifications or clearly personalized.
● The supply of goods which according to their nature are not suitable to be
returned, for example goods which deteriorate rapidly or where the date of
expiry is over.
● The supply of goods which are not suitable for return due to health protection
or hygiene reasons and were unsealed after delivery.
● The supply of goods which are, after delivery, according to their nature, inseparably
mixed with other items. We reserve the right to refuse returns of any merchandise that
does not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk of returning the goods to us. You should send
the goods to the following address:
Anum Etstate Suite 301, 3rd floor, Sharah e Faisal, Karachi 75000
We cannot be held responsible for goods damaged or lost in return shipment. Therefore,
we recommend an insured and trackable mail service. We are unable to issue a refund
without actual receipt of the goods or proof of received return delivery.
If the goods were marked as a gift when purchased and then shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned product
is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order
shipped to themselves to give it to you later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us
by e-mail [email protected]