At Livemarto, the privacy and security of our Pakistani users are of paramount importance. We are committed to ensuring that your personal data is collected, processed, and stored in compliance with Pakistan’s data protection regulations and industry best practices. This Privacy Policy outlines how we handle the personal data of users in Pakistan, providing you with transparency and control over your information.
1. Scope of the Policy
This Privacy Policy applies specifically to users in Pakistan who engage with Livemarto’s services. Whether you browse our platform, register an account, make purchases, or interact with customer support, this policy governs how your data is handled within Pakistan.
2. Information We Collect
To provide you with a seamless experience, we collect the following types of information:
a. Personal Information
- Full Name
- National Identification Number (if required for specific transactions)
- Email Address
- Phone Number
- Shipping and Billing Address
b. Financial Information
- Bank details or payment card information for transaction purposes.
- Transaction history related to purchases made on Livemarto.
c. Usage Data
- IP Address
- Browser type and version
- Device details
- Platform interactions and preferences
d. Cookies and Tracking Technologies
- Session cookies for maintaining your login status.
- Analytical cookies to understand user behavior and improve our services.
3. How We Use Your Information
We use your personal data for the following purposes:
a. Order Fulfillment
- Processing and delivering your orders to your specified address.
- Sending order confirmations and updates via email or SMS.
b. Personalization
- Tailoring product recommendations and promotions based on your preferences.
- Enhancing your browsing experience by remembering your preferences.
c. Communication
- Responding to inquiries and providing customer support.
- Sending important notifications, such as changes to policies or promotional offers.
d. Security and Compliance
- Detecting and preventing fraudulent activities.
- Ensuring compliance with Pakistan’s legal and regulatory requirements.
4. Sharing of Information
Livemarto values your trust and ensures that your personal data is shared only when necessary:
a. With Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing
- Order delivery and logistics
- Marketing and analytics
b. With Legal Authorities
We may disclose your information to law enforcement agencies or regulatory bodies in Pakistan if required by law.
c. With Your Consent
We will seek your explicit consent before sharing your information for purposes not covered by this policy.
5. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal and regulatory requirements in Pakistan.
- Resolve disputes and enforce our agreements.
Once your data is no longer needed, we securely delete or anonymize it.
6. Your Rights as a Pakistani User
Under Pakistan’s data protection laws, you have the following rights:
a. Right to Access
Request a copy of the personal data we hold about you.
b. Right to Correction
Request corrections to inaccurate or incomplete information.
c. Right to Deletion
Request the deletion of your data where applicable.
d. Right to Object
Object to the processing of your data for marketing purposes.
e. Right to Withdraw Consent
Withdraw your consent for data processing at any time.
To exercise these rights, contact us at privacy@livemarto.com.
7. Security Measures
We employ robust security measures to protect your data:
a. Encryption
All sensitive data is encrypted during transmission and storage.
b. Access Controls
Access to your data is restricted to authorized personnel only.
c. Regular Audits
Our systems undergo regular security audits to detect and mitigate vulnerabilities.
8. Cookies Policy
We use cookies to enhance your experience. By using Livemarto, you consent to the use of:
- Essential Cookies: Required for platform functionality.
- Analytics Cookies: To improve our services by analyzing user behavior.
You can manage your cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements in Pakistan. Any changes will be communicated via email or through a notification on our platform.
10. Contact Us
If you have questions or concerns about our Privacy Policy, please contact us:
- Email: privacy@livemarto.com
- Phone: +92 3 111-090-222
- Address: Karachi. Pakistan